Privacy Policy

We, Enjoy TV Broadcasting Sdn. Bhd. (1190798-X) together with our subisidiaries and affliates (Collectively “Enjoy TV”) respects the privacy of individuals with regards to personal data and are committed to protect the privacy of our users/customers/subscribers (collectively “Users”). This Privacy Policy describes how Enjoy TV collects and use your information (“Personal Data”) and your choices with respect to your Personal Data, in accordance to the Privacy Data Protection Act 2010 (PDPA) and the Laws of Malaysia. The following discloses the data collection and utilization practices for Enjoy TV New Media Entertainment Platform, www.enjoytv.asia, and if relevant, any use, purchase, or subscriptions to any products or services offered by Enjoy TV. By providing your personal information to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Policy. This Privacy Policy is subject to changes and modifications at any time. If we change our Privacy Policy, we will publish the amended version on this page. Continued use of the service will signify that you agree to any such changes.
  1. Collection of Personal Data The term “Personal Data” means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or are identifiable from that and other information in our possession, such as name, address, telephone number, Identification/Passport number, date of birth, photograph, email address, household information, etc. as well as Sensitive Personal Data as defined under the PDPA, which includes but is not limited to, information pertaining to the physical or mental health or condition of a data subject and religious beliefs. The types of Personal Data collected depend on the purpose of collection. We may “process” your Personal Data by way of collecting, recording, holding, storing, using and/or disclosing it.In order for us to provide you with the best possible Products and/or Services, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:
    • Sensitive information such as your name, date of birth, identification supporting documents (including NRIC or passport number), gender, nationality and race.
    • Contact information such as current private and/or business address, telephone or mobile phone number, fax number, email address and physical address.
    • Payment information such as your credit card information, including the name of cardholder, card number, billing address, expiry date and other bank account details.
    • The status of the Products and/or Services you have acquired from us.
    • Usage of the Products and/or Service (such as live TV channels and video on-demand viewing preferences).
    • Recording of calls placed by you to our help desk, Live Chat you have had with our operators and/or Tickets you have placed for our service enhancement and improvement.
    The User-supplied Personal Data collected through the registration process, surveys, contest entry forms, polls or other similar vehicles is used to improve the content of our sites, or used for our marketing purposes. It is not shared with other organizations for commercial purposes unless specifically stated herein.Although no Personal Data is revealed to us on your visit to our website, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit to our website. We use this to help diagnose problems with our server, and to administer our Websites. We collect information about your use of our websites from cookies. Cookies are electronic packets of information stored on your computer and used by websites to keep track of visitors and registered users, and this is one of the methods of uniquely tracking visitors for different purposes. Cookies in themselves do not identify the individual user, just the computer used to access the website. You are not obliged to accept cookies. If you are concerned, you can change your browser setting either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our website and you will not be able to take advantage of all the features presented on our website. Enjoy TV may also utilise “advertising cookies” to track visits from advertising campaigns. Pixel tags and cookies may be used in our website to measure the effectiveness of our advertising efforts. Please note that we are using a third-party service to send you emails that you have agreed to receive. These emails contain special tracking that helps us provide more focused marketing communications to you.LINKS TO THIRD PARTY WEBSITES Please be informed that this Privacy Policy applies solely to Enjoy TV and Our Websites and services.If any part of the Site links you to other websites, those websites do not operate under this Policy and we do not accept any responsibility or liability arising from those websites. Likewise, if you subscribe to an application, content or a product from our strategic partner and you subsequently provide your Personal Data directly to that third party, that Personal Data will be subject to that third party’s privacy/personal data protection policy (if they have such a policy) and not to this Policy. We recommend you to read and understand the privacy/personal data protection statement/policy posted on those other websites in order to understand their procedures for collecting, processing, using and disclosing personal data and before submitting your Personal Data to those websites.
  2. Use of Personal Data Upon reading this Privacy Policy you agree that we may use your personal information as permitted by applicable laws. We may collect and use your personal information for one or more of the following purposes:
    • To comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us.
    • To verify your identity.
    • To assess and process your application(s) /request(s) for our Products and/or Services.
    • To provide you with the Products and/or Services you have requested.
    • To administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments and collecting debts).
    • To investigate and resolve any service issues, billing queries, complaints or other enquiries that you submit to us regarding our network, Products and Services.
    • To assess and/or verify credit worthiness.
    • To detect and prevent fraudulent activity.
    • To engage in business transactions in respect of Products and/or Services to be offered and provided to you.
    • To establish and better manage any business relationship we may have with you.
    • To help us monitor and improve the performance of our Products and Services, our customer service teams and our website.
    • To maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
    • To manage staff training and quality assurance.
    • To communicate with you about benefits, deals and changes to the features of our Products and/or Services.
    • To produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual.
    • To analyse statistical data from website and advertisement analytics.
    • To conduct marketing activities (for example, market research).
    • To investigate, respond to, or defend claims made against, or involving Enjoy TV.
    • To maintain records required for security, claims or other legal purposes.
    • Tor any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
  3. Disclosure of Personal Data Enjoy TV will not provide or sell your personal information to any third party and will keep all information confidential. However, we may be required or need to disclose information about you to the following third parties for various reasons described below:
    • Enjoy TV & Film Broadcasting Corporation (ETBC) group of companies – We share your information among our subsidiaries within the group as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the Use of Information section of this Privacy Statement.
    • Service Providers – Enjoy TV utilizes third party companies, agents, contractors to provide services such as payment, marketing, advertising, infrastructure and IT. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
    • Law Enforcement and Government Agencies – Enjoy TV and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Enjoy TV, its users or the public, as required or permitted by law.
    • Our Business Associates and Strategic Partners – Enjoy TV works with several partners to provide you with products, services and content. In order to provide you with the most relevant content, we may disclose some of your personal information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
    • Any credit reporting agencies or in the event of default, any debt collection agencies subject to the permitted law applicable to us.
    • Other parties in respect of whom you have given your express or implied consent.
  4. Incomplete Personal Information Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.
  5. Your Options We can assist you to access and correct your personal information held by us. If you wish to have access to your personal information in our possession, or if you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading, not relevant or not up-to-date, you may make a request to us by emailing to [email protected] You should quote your name, address and phone/account number and provide brief details of the information you want to correct. We will use reasonable efforts to comply with your request to access or correct your personal information within 30 days of receiving your request.Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity, when information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations. If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at [email protected] Your latest written instructions to us will prevail.When you create an account in Enjoy TV, you are automatically subscribed to receive transactional notices, email newsletters and news of special promotions offered by Enjoy TV. To unsubscribe from our newsletters and promotional mailings, you may click on the unsubscribe links provided in promotional email messages sent to you or contact our support.
  6. Data Retention We will retain your personal information in compliance with this Policy and/or the terms and conditions of your agreement(s) with Enjoy TV for the duration of your relationship with us. We are required to keep this information as it may be necessary to protect the interests of Enjoy TV and/or its customers. Therefore, we reserve the right to keep your personal information when it is required by the law and/or by Enjoy TV’s relevant policies.
  7. Updates to the Privacy Policy We may amend this Privacy Policy from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, leaflets or hard copy versions. Please check our website at https://enjoytv.asia/privacy for our most up-to-date practices.
  8. Our Contact Details Should you have any queries, concerns or complaints in relation to Privacy Policy section, kindly contact us during office hours (9am to 6pm, Monday to Friday) at the following contact points:
    Designation:Data Protection Officer (DPO)
    Telephone:03-9059 6688
    Email:[email protected]